TERMS OF SERVICE

1) Who we are

This Club Shop is operated by My Club Group (“we”, “us”, “our”).
If you have any questions, contact customerservices@myclubgroup.com


2) Ordering and contract

When you place an order, you are requesting us to make and supply the items shown in your basket. Your order is accepted once you receive an order confirmation email from us.

3) Product information

Club Shop items are pre-designed for your club. Product images are for guidance. Colours may vary slightly between screens and the finished item.

4) Sizing – please check before you buy

It is your responsibility to select the correct size. Please refer to the size guide shown on the product page before ordering.
Because items are made to order, we cannot offer exchanges or refunds if the wrong size is ordered.

5) Made to order – no refunds / no cancellations

All Club Shop items are made to order. For this reason:

we do not offer refunds or returns for change of mind, or incorrect size selection; and

once an order is placed, it cannot be cancelled or amended (including size, quantity, or personal details) unless we confirm in writing that production has not started and a change is possible.

6) Delivery times

Club Shop items are made to order and delivered in approximately 5–6 weeks from the date your order is placed.
This is an estimate, not a guarantee. Delivery times can vary due to production schedules, peak periods, courier delays, or factors outside our control.

7) Delivery details

Please ensure your delivery address and contact details are correct at checkout. We are not responsible for delays or additional costs caused by incorrect or incomplete address details.

8) Faulty or incorrect items

If an item arrives faulty, damaged, or we have supplied the wrong item, please email customerservices@myclubgroup.com
 within 7 days of delivery with:

- your order number
- clear photos of the issue

We will assess the issue and, where appropriate, arrange a repair, replacement, or refund in line with your consumer rights.

9) Contact

For help with orders, sizing queries, or delivery questions, email: customerservices@myclubgroup.com

10) Terms of Service

These Terms of Service are provided by My Club Europe PLC, 2 Oxted Chambers, 85-187 Station Road East, Oxted, RH8 0QE

11) Contact

Questions about the Terms of Service should be sent to us at info@myclubgroup.co.uk